Archive for the 'Tech Support' Category

Q: Can you provide more descriptive names for product specification sheets so that I can tell by the file name what the product is?

Published
by
Erik Drake
on May 23, 2008
in Help! and Tech Support
. Closed

A: Specification sheets are named for the REMC Item Number of the product that the sheet represents. If you would like to rename the PDF, use the following procedure:

1. In the REMC online catalog, right click on the link to the specification sheet and choose the “Save” option.

2. When the Save As dialog box opens, browse to the directory in which you want to save the specification sheet.

3. Name the file whatever you wish and click “Save” or “OK.”

Q: I get the error “There was an error opening this document. This file cannot be found” when I try to open the PDF catalog. How do I fix this?

Published
by
Erik Drake
on May 20, 2008
in Help! and Tech Support
. Closed

A: This error appears to occur with older web browsers. Try updating to the most current version of Internet Explorer, Firefox, or whichever browser you use.

If you are unable to update your browser, try the following:

1. After clicking on the link for the catalog, the “File Download” window opens.

2. Click “Save” instead of “Open.”

3. Choose a folder in which to save the file and click “Save.”

4. Browse to the folder in which you saved the file and double-click the file to open it.

If you continue to have difficulty, first check with the technology support staff for your location. If you continue to have problems, please let us know.

Please remember that products and pricing change throughout the year. As soon as you save the print catalog, it is out of date. The online catalog is always up to date and includes many value added features. The new search engine makes it much easier to search than in the past.